FAQ
Are your products for human use?
No. All products sold by The Collective are supplied strictly for research purposes only and are not intended for human consumption, therapeutic, or veterinary use.
Are your products legal in Australia?
Our products are supplied for research and analytical purposes only. It is the responsibility of the customer to ensure compliance with all applicable local, state, and federal laws before purchasing.
Who can purchase from The Collective?
By placing an order, you confirm that you:
- Are at least 18 years of age
- Are purchasing for legitimate research purposes only
- Understand the nature and handling requirements of laboratory compounds
Do you provide dosage or usage instructions?
No. We do not provide medical advice, dosing guidance, or usage instructions. These products are not intended for personal use.
What quality standards do you follow?
We prioritise quality through:
- Small batch sourcing
- Consistency between batches
- Careful handling and storage processes
Certificates of Analysis (COA) may be provided upon request, where available.
How are orders shipped?
All orders are dispatched using Express Post via Australia Post.
We provide:
- Discreet packaging
- Fast and reliable delivery
- Tracking details with every order
Delivery timeframes may vary depending on your location.
Do you offer returns or refunds?
Due to the nature of our products, all sales are final.
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and we will review the issue.
How should products be stored?
Products should be stored in a cool, dry environment and, where required, refrigerated. Avoid exposure to heat, light, and moisture.
Are your products approved by any regulatory body?
No. These products have not been evaluated or approved by the Therapeutic Goods Administration (TGA) or any other regulatory authority for human use.